Troubleshooting FAQs

What should I do if the microphone is not recording an encounter properly on the platform?

• Refresh your browser (Ctrl+R), or try a hard refresh (Ctrl+Shift+R).

• Open the MarianaAI platform in a new browser window or try a different browser if necessary.

• Make sure no other apps are using the microphone.

• Check your device's microphone and internet settings.

• If the issue persists, contact our support team for assistance.

• Contact our support team if you are still not able to resolve this.

What should I do if the platform is loading very slowly?

• Close down any unneeded applications to free up memory.

• Confirm your internet connection is stable and robust for MarianaAI functionalities.

• If persistent issues occur, reach out to our Support Team.

If you require any additional assistance or have more questions, we're here to help. Contact us directly at [e-mail]