Troubleshooting FAQs

What should I do if the microphone is not recording an encounter properly on the platform?

  • Refresh your browser (Ctrl+R), or try a hard refresh (Ctrl+Shift+R).

  • Open the MarianaAI platform in a new browser window or try a different browser if necessary.

  • Make sure no other apps are using the microphone.

  • Check your device's microphone and internet settings.

  • If the issue persists, contact our support team for assistance.

  • Contact our support team if you are still not able to resolve this.

What should I do if the platform is loading very slowly?

  • Close down any unneeded applications to free up memory.

  • Confirm your internet connection is stable and robust for MarianaAI functionalities.

  • If persistent issues occur, reach out to our Support Team.

If you require any additional assistance or have more questions, we're here to help. Contact us directly at

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