# Troubleshooting FAQs ### **What should I do if the microphone is not recording an encounter properly on the platform?** * Refresh your browser (Ctrl+R), or try a hard refresh (Ctrl+Shift+R). * Open the MarianaAI platform in a new browser window or try a different browser if necessary. * Make sure no other apps are using the microphone. * Check your device's microphone and internet settings. * If the issue persists, contact our support team for assistance. * Contact our support team if you are still not able to resolve this. ### **What should I do if the platform is loading very slowly?** * Close down any unneeded applications to free up memory. * Confirm your internet connection is stable and robust for MarianaAI functionalities. * If persistent issues occur, reach out to our Support Team. If you require any additional assistance or have more questions, we're here to help. Contact us directly at --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.marianaai.com/home/how-to/faqs/troubleshooting-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.