> For the complete documentation index, see [llms.txt](https://resources.marianaai.com/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.marianaai.com/home/how-to/faqs/troubleshooting-faqs.md). # Troubleshooting FAQs ### **What should I do if the microphone is not recording an encounter properly on the platform?** * Refresh your browser (Ctrl+R), or try a hard refresh (Ctrl+Shift+R). * Open the MarianaAI platform in a new browser window or try a different browser if necessary. * Make sure no other apps are using the microphone. * Check your device's microphone and internet settings. * If the issue persists, contact our support team for assistance. * Contact our support team if you are still not able to resolve this. ### **What should I do if the platform is loading very slowly?** * Close down any unneeded applications to free up memory. * Confirm your internet connection is stable and robust for MarianaAI functionalities. * If persistent issues occur, reach out to our Support Team. If you require any additional assistance or have more questions, we're here to help. Contact us directly at